Last updated: July 14, 2026
This Privacy Policy explains how Veralens, operated by [Legal entity name] (Veralens, we, us, or our), collects, uses, and protects information when you use our document and data extraction service. Veralens turns images and text you submit into structured data through an API and dashboard. This policy covers our website, API, and dashboard.
We do not use the contents of your Inputs or Outputs to train or fine tune machine learning models, and we do not require you to provide training examples. Your content is processed to perform the extraction you request. Where we rely on service providers to help run that processing, they operate under zero retention terms and may use your content only to return the result, never to train models. See Where Your Content Is Processed below.
We do not sell your personal information. We share information only with service providers that help us operate Veralens, and only as needed to provide the service:
We may also disclose information when required by law, to protect our rights and the safety of users, or as part of a merger, acquisition, or sale of assets, in which case we will continue to protect your information under this policy.
Running an extraction means your content leaves our own infrastructure. When a job runs, we send the content of your Inputs, together with the schema or prompt you supplied, to upstream inference services that process it and return a result to us. We then apply our own processing to that result and store the Outputs with your job.
Those services operate under zero retention terms: they process your content to return the result and retain no copy of it afterwards. They do not keep your documents, and they do not use your content to train models. These services may operate in countries other than the one where you live, as described in International Transfers below.
We apply appropriate technical and organizational measures to protect your information. Traffic is encrypted in transit with HTTPS. Job payloads and API key secrets are encrypted at rest, and passwords are stored only as secure hashes. Access to production data is restricted. No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security.
We retain account and billing records for as long as your account is active and as needed to provide the service, resolve disputes, and meet legal, tax, and accounting obligations. We retain the content and metadata associated with your jobs for as long as needed to operate and support the service. You can ask us to delete your account and associated content by contacting us, and we will do so subject to any records we are required to keep.
Veralens and our service providers may process and store information in countries other than the one where you live. Where required, we rely on appropriate safeguards for these transfers.
Depending on where you live, you may have the right to access, correct, delete, or export your personal information, to object to or restrict certain processing, and to withdraw consent. To exercise these rights, contact us at the address below. We will respond within the time required by applicable law. You may also revoke API keys at any time from your dashboard.
We use essential cookies and local storage to keep you signed in and to operate the service. Our bot protection provider may set its own cookie to verify that requests are genuine. We do not use advertising or cross site tracking cookies.
Veralens is not directed to children and is intended for users who are at least 18 years old. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.
We may update this policy from time to time. When we make material changes, we will update the date above and, where appropriate, provide additional notice.
If you have questions about this policy or our privacy practices, contact us at:
support@veralens.ai